lc247's Privacy Policy

lc247 is a trusted online betting and casino platform committed to providing a safe, transparent, and enjoyable experience for players in Bangladesh. This Privacy Policy ("Policy") applies to our website lc247.bar and all services associated with it.

The purpose of this Policy is to clearly inform you about what personal information lc247 collects, why it is collected, how that information is used, and what measures we take to protect it. By using our platform, you are considered to have agreed to the terms of this Policy.

We may update or revise this Policy from time to time. For any significant changes, we will make reasonable efforts to notify you. Always check the "Last updated" date shown at the top of this page.

lc247 collects only the information needed to operate our services properly and provide you with the best experience. Below we describe the different categories of information we collect:

2.1 — Information You Provide Directly

Information you voluntarily provide during account registration or when using our services:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• Identity verification document details (such as National ID or passport number)
• Payment information (bKash, Nagad, Rocket, or Upay account number)
• Contact address

2.2 — Automatically Collected Information

When you visit our platform, certain information is automatically collected through technical means:

• IP address and device identifiers
• Browser type, version, and language settings
• Operating system information
• Date and time of site visits and duration of each session
• List of pages visited and click patterns
• Referral source (which page or link you came from)

2.3 — Transaction and Gameplay Information

Information related to activity carried out through your account:

• Deposit and withdrawal history and amounts
• Betting and gaming history
• Bonus claims and usage details
• VIP level and points information

2.4 — Communication Records

When you contact our support team — via live chat or email — a record of that conversation is retained by us.

lc247 uses cookies and similar tracking technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

3.1 — Essential Cookies

These cookies are essential for the basic operation of the platform — such as maintaining login sessions, ensuring security, and remembering your preferences. Without them, the site cannot function properly.

3.2 — Performance Cookies

These cookies help us understand how users interact with our site. This information is analysed without revealing any individual user's name or identity, and we use it to improve the quality of the site.

3.3 — Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some features of the site.

lc247 uses your personal information only for specific, legitimate, and transparent purposes. The main purposes for which we use your information are outlined below:

• Account management: To create, verify, and maintain your account.
• Service delivery: To keep all platform services running, including betting, gaming, and payment processing.
• Age and identity verification: To ensure that only those aged 21 and above are using the platform.
• Financial transactions: To process deposits and withdrawals and to prevent financial fraud.
• Customer support: To resolve your questions and issues and to manage live chat and email support.
• Responsible gaming: To identify potentially problematic gaming behaviour and to provide assistance where needed.
• Security and fraud prevention: To detect and prevent unauthorised access, fraud, and other criminal activity.
• Platform improvement: To analyse the quality of our services and further enhance the user experience.
• Legal obligations: To retain information required to comply with applicable laws and regulations.

lc247 may share your information with trusted third parties in certain limited circumstances. In each case, the amount of information shared is kept to a minimum and is done only for specific purposes:

5.1 — Service Providers

We work with certain technology and service providers that help us operate our platform — such as payment processors (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe). These providers receive only the information necessary to deliver their services and operate under strict confidentiality agreements.

5.2 — Legal Requirements

We may be legally required to provide information in response to a valid court order, summons, or legal process issued by a court or competent authority. In such cases, we will comply with applicable law and will make reasonable efforts to notify you where possible.

5.3 — Fraud and Crime Prevention

Where there is a suspicion of money laundering, fraud, or other serious offences, we may provide relevant information to the appropriate authorities. This is done in the interest of the safety of all our users.

5.4 — Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, the protections of this Privacy Policy will continue to apply.

lc247 uses industry-standard technical and administrative security measures to keep your personal information secure. The key features of our security practices are outlined below:

• SSL encryption: All data transmitted on our site is protected by TLS/SSL encryption technology, making it practically impossible for third parties to read or alter the information.
• Secure server infrastructure: Our servers are operated in controlled environments and multiple layers of protection are used to prevent unauthorised access.
• Password protection: We do not store your password in plain text — it is encrypted using a strong hashing algorithm.
• Access controls: Only authorised staff can access your information, and only to the extent necessary.
• Regular security assessments: Our systems undergo regular security testing and any vulnerabilities are addressed promptly.
• Data minimisation: We collect only the information that is necessary and securely delete it when it is no longer needed.

lc247 retains your personal information for as long as it is needed to provide our services and meet our legal obligations. The general policy is as follows:

• All information is retained for as long as your account remains active.
• After an account is closed, financial transaction and identity verification records may be retained for a specific period as required by law.
• Customer support communication records are retained for a reasonable period.
• Technical log files are generally retained for a short period.

Where there is no legal obligation or legitimate business need, we arrange for unnecessary information to be securely deleted.

As a user of lc247, you have certain important rights over your own personal information. We are committed to respecting these rights:

8.1 — Right of Access

You can find out at any time what information we hold about you and how it is being used.

8.2 — Right to Rectification

If the information we hold about you is inaccurate or incomplete, you can request that it be corrected.

8.3 — Right to Erasure

In certain circumstances you can request that your information be deleted. Please note that due to legal obligations, deletion of some information may not be possible.

8.4 — Right to Restrict Processing

In certain cases you can request that the processing of your information be restricted.

8.5 — Right to Lodge a Complaint

If you believe your data protection rights have been violated, you can contact us directly.

To exercise any of the above rights, please contact our support team. We will make every effort to respond to your request as quickly as possible.

lc247 provides services only to those aged 21 and above. We do not intentionally collect any personal information from minors and do not permit them to use our platform.

Age is verified during account registration. If we become aware that a minor is using our platform, that account will be closed immediately and all information collected will be securely deleted.

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please get in touch with us. The lc247 support team is available 24/7 to assist you.

We are committed to handling any privacy-related request you have as quickly and carefully as possible.